PERSONAL INFORMATION & PRIVACY POLICY
At Home Psychology and Speech Therapy we take your privacy and confidentiality seriously. We adhere to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. This means that any personal information you share with us during your sessions or through our online platforms is treated with the utmost confidentiality and handled in accordance with privacy laws.
What Personal Information We Collect
To provide support and deliver effective intervention, we will be collecting personal information. The information will be used to understand you or your child. Personal information that is not relevant to the service provided will not be asked. We collect your full name, date of birth, email address, phone number, emergency contact person, government-related identifies such as Medicare information, NDIS information and other personal information, including sensitive information, to help determine if we are the right service for you. We also collect your bank account information for the purpose of payment. Home Psychology and Speech Therapy stores your personal information in electronic form. We hold your personal information securely on servers and computer systems. We are legally required to hold clients’ personal information for a minimum of 7 years from the date of last entry in your record or if you are a minor until you attain or would have attained 25 years of age.
Storage of Client Information
To ensure the highest level of data protection, we utilise a trusted and secure online practice management system. Your personal details and session notes are stored securely and only accessible to authorised individuals. As we are a service that aims to work collaboratively with other services, there may be times throughout the intervention where we are asked to share information with a third party. We will seek your consent to share information. You can let us know at any time if you wish to withdraw or change your consent. On occasions, we may be required by law to provide personal information.
Payments & Credit Card Details
When it comes to payment processing, we prioritise the security of your financial information. We do not store any credit card details directly on our systems or databases. Instead, we utilise a secure third-party payment gateway that complies with Payment Card Industry Data Security Standards (PCI DSS). This ensures that your credit card details are processed securely and handled by trusted and certified payment service providers. We’re only the guardians of your data, we do not have access to sensitive patient or practice information. When we access your account to assist with service queries, all confidential details are anonymised or removed. After the support is provided, the provider will then automatically charge your debit card for the payment that same evening. Upon successful processing of the payment, you will receive a copy of the invoice with a "paid" status. Please note that this entire process is automated and requires no action on your part. There will be an administrative fee applied with each transaction. If medicare details are on file, the provider will claim any eligible Medicare rebates for you once the payment is made. For NDIS plan managed clients - after providing support, the provider will send the participant’s representative an invoice to be paid. The participant is responsible for making payment, if the NDIS funding has been exceeded. Non-payment of money owed within two weeks will result in automatic termination of this agreement.
Your Personal Information is Important to Us
We prioritise the protection of your personal information and have implemented various measures to ensure its security. Only authorised personnel can access your personal information, and we maintain electronic security systems to safeguard it. Our electronic data stores are kept secure through measures like locks, security systems, firewalls, passcodes, and two-factor authentication. When we no longer require your personal information, we take reasonable steps to either destroy it or de-identify it. It's important to note that while we take these precautions, no data transmission over the internet or information stored on internet-accessible servers can be completely guaranteed as fully secure. Additionally, we are unable to guarantee the security of personal information that is in your possession or provided to you, such as paper-based reports or emails sent to you. We encourage you to take appropriate measures to protect the privacy and security of any information provided to you by us.
Holistic Approach
We believe in addressing the whole person rather than just focusing on specific issues. Our holistic approach considers your physical, emotional, and social well-being to provide comprehensive and personalised treatment.